Internal · CFO View

Patri × Uber Eats — 12-Month Performance Audit

Period: April 2025 – April 2026 · 5 listings across 2 physical sites · 1,924 orders · prepared 12 May 2026

Gross sales (12m)
£74,468
Across 5 Uber listings
Net to Patri
£34,762
46.7% effective take
Uber fees
£15,557
20.9% of sales
Marketing burn
£23,362
31.4% of sales — self-funded

The one-line takeaway

Patri runs five Uber listings across two physical kitchens — Hammersmith (103 Hammersmith Grove) and Northfields (139 Northfield Avenue). Patri Hammersmith carries the platform: 1,026 orders, £39k sales, £18k net — 53% of the entire Uber year on one listing. Northfields runs three duplicate listings — two Patri, one Rice Bowl — which collectively compete with each other for the same kitchen's discovery, and one of them (Patri Northfields New) has been dead since December. Rice Bowl Hammersmith burned 81% of sales on marketing for £89 of net contribution. The bleed is not commission. It is fragmented listings + over-funded offers.

Where each listing actually sits

ListingSiteOrdersSalesAOVFees %Mkt %Net £Net %Verdict
Patri HammersmithHammersmith1,026£39,349£38.3520.8%30.5%£18,30346.5%Grow
Patri Northfields (Original)Northfields420£16,438£39.1420.1%36.1%£6,76541.2%Consolidate
Patri Northfields (New)Northfields396£16,142£40.7622.8%22.4%£9,36058.0%Relaunch
Rice Bowl HammersmithHammersmith49£1,617£33.0013.4%81.1%£895.5%Pause
Rice Bowl NorthfieldsNorthfields33£922£27.9320.2%53.2%£24526.6%Pause
TOTAL2 sites1,924£74,468£38.7120.9%31.4%£34,76246.7%

By physical site

SiteListingsOrdersSalesNetNet %
Hammersmith (103 Hammersmith Grove)21,075£40,966£18,39244.9%
Northfields (139 Northfield Avenue)3849£33,502£16,37048.9%
Northfields actually returns a slightly better take per pound (48.9% vs 44.9%) when you net all three listings — but it gets there from three competing storefronts, two of which are duplicates of each other. One clean Northfields listing should comfortably beat that.

The 13-month trend

MonthOrdersSalesUber FeesMarketingNetNet %
Apr 202533£1,385£287£319£77956.3%
May 2025 ⬆ peak272£10,486£2,244£2,301£4,46542.6%
Jun 2025172£6,568£1,442£1,323£5,22279.5%
Jul 2025190£7,208£1,598£2,133£3,46948.1%
Aug 2025180£6,943£1,688£1,540£3,54751.1%
Sep 2025 ⬇ trough74£2,716£722£797£31211.5%
Oct 2025132£5,471£1,154£1,871£3,29960.3%
Nov 2025179£5,988£1,367£1,981£2,70545.2%
Dec 2025143£6,177£902£2,604£3,95664.1%
Jan 2026130£4,887£872£2,119£1,70234.8%
Feb 2026129£5,261£985£2,175£1,53629.2%
Mar 2026174£6,984£1,383£2,620£2,29132.8%
Apr 2026116£4,392£914£1,581£1,47833.6%
Take-rate has halved. June 2025 returned 79.5p on the pound. April 2026 returned 33.6p. Same kitchens, same brand — the difference is offer load.

Where the money actually goes

Of every £1 in Uber sales

  • 20.9p → Uber commission
  • 31.4p → marketing & offer discounts (Patri-funded)
  • 1.1p → adjustments, chargebacks
  • 46.6p → Patri (before food cost & kitchen labour)

What "Marketing 31.4%" really is

It is overwhelmingly customer discounts ("Offers on items" — £15,496 over 12 months), not display advertising. The ad-spend line is mostly washed out by ad credits. The lever is the offer rate, not the ad budget. The Feb Offer caps this at 5%.

What changes under the Feb Offer

Uber's February 2026 proposal puts a £50,000 signing bonus, £35,000 marketing investment, and a dedicated Mid Market Account Manager on the table in exchange for 23.8% blended commission, 98% acceptance + online ratio, and a 24-month commitment. See the dedicated Growth Proposal document for the line-by-line negotiation. Top-line shape:

LineCurrent 12-moYear 1 under Feb Offer (negotiated)Delta
Gross sales£74,468£128,000+72%
Uber commission paid (23.8%)£15,557£30,464+£14,900
Patri marketing spend (capped 10%)£23,362£12,800−£10,500
Uber marketing investment in Patri£0£17,500/yr+£17,500
Signing bonus (amortised across 24mo)£0£25,000/yr+£25,000
Net to Patri / year£34,762~£72,000+£37,000

What to do this week

  1. Tuesday — pause Rice Bowl marketing (both listings) inside Uber Eats Manager.
  2. Wednesday — close one of the two duplicate Patri Northfields listings (keep the "New" one, retire the "Original"). Three storefronts on one kitchen is killing discovery.
  3. Thursday — Puneet emails Uber Account Manager / Partnerships: open the Feb Offer back up, with the Growth Proposal document attached.
  4. Friday — Asim lowers Hammersmith "Offers on items" cap to 18% inside Uber Eats Manager.
Marcus would say: the platform is not the problem, the operating discipline is. The Feb Offer is generous on cash, demanding on operations. The job from this week is to earn the right to accept it on better terms.